FREQUENTLY ASKED QUESTIONS
*Due to the ongoing COVID-19 situation some shipments may experience delays.*
Q: Where is My Order?
A: We are currently processing all orders out of our Houston, Texas facility. It takes 3-5 business days to process your order once it has been placed. After your order has been fulfilled, it will get assigned a tracking number which will be sent to the same email used when you placed your order. We use ship all domestic orders through The United States Postal Service and UPS. Once shipped please allow 3-7 business days to receive it based on where your package is being delivered.
Q: I Received Free Same Day Shipping. When Will My Order Arrive?
A: Free Same Day Shipping means your order will be processed and sent from our facility to The United States Postal Service or UPS the same day your ordered it. Delivery times will vary.
Q: My Package is Marked as Delivered But I Did Not Receive It.
A: If the tracking for the package is marked delivered, we ask that you first check all possible locations where your package could have been delivered. We would also advise you to check with your neighbor(s) if they accidentally may have received the package. Uncle Dibbz Seasoning will not be liable for replacing that package unless you paid for 'Insured Tracked Shipping'. It is the customer’s responsibility to contact their local Post Office or UPS to find the whereabouts of their package. We will make exceptions for specific scenarios. Please send an email to firstname.lastname@example.org if you feel your order may have been lost.
Q: My Order is Missing an Item(s) or I Received the Wrong Item(s)
A: If your order is delivered with missing or wrong item(s) simply follow these steps so we can have your order corrected.
Email us at email@example.com and send us the following information.
- A photo of your pick slip that was inside your package
- List the wrong or missing item(s)
Once we have received your information, we will ship out a replacement order the same day. Once shipped you will receive a confirmation email with your new tracking information.
Q: When Will A Sold Out Product Be Restocked?
A: Uncle Dibbz Seasoning is a 'small batch' company. Meaning we produce our products on a small-scale in which goods are made in limited quantities, by means of traditional or artisanal methods. Occasionally certain products may be out of stock from time to time. The best way to find out when the product you would like to purchase will be restocked, is to subscribe to our email list or follow us on social media for restock announcements.
Q: I Have a Question That Isn't Listed
A: Please email firstname.lastname@example.org with your question. Thank you